The Authorizations transaction on the NaviNet web portal has been modified. As part of the update, there are changes to some of the screen displays within the Create New Authorization portion of the transaction. Also, as previously communicated, providers can no longer view authorizations sourced from our retired legacy system. This includes authorizations submitted through AIM Specialty Health® and CareCore National, LLC d/b/a eviCore healthcare, independent companies.
Important resources
For your convenience, below is a list of resources that are available in the NaviNet Resources section:
- A NaviNet® Authorizations transaction: Frequently asked questions (FAQ) can help answer any questions you have on the Authorizations transaction. The FAQ is also available in the Frequently Asked Questions section of Independence NaviNet Plan Central under Administrative Tools & Resources. Note: The FAQ may be updated as more information becomes available.
- An Authorizations Census Report Job Aid will assist you in searching for all authorizations associated with your organization as a requesting or servicing provider.
- Various user guides and instructional videos are also available to help you navigate the new Authorizations transaction.
If you still have questions about the new Authorizations transaction after reviewing these resources, please contact the eBusiness Hotline at
215-640-7410.NaviNet is a registered trademark of NaviNet, Inc., an independent company.