Independence recognizes that the physician-patient relationship is at the heart of patient care. Registered Nurse Health Coaches can assist your practice and help provide coordination of care for your Independence patients. We provide information for patients, their families, and physicians, as well as share community resources.
Coordination of care
Our highly skilled Registered Nurse Health Coaches and licensed Social Workers are available to support your practice in a variety of ways, including:
- providing patients with education about managing a new or chronic condition;
- educating patients on the importance of medication and plan-of-care adherence;
- supporting patients post-discharge;
- assisting with closing gaps in care;
- reporting medication discrepancies and patients? needs that are otherwise unreported, such as the need for potential home care;
- coordinating community resources not covered by insurance, such as medication assistance, transportation services, food resources, and home modification programs;
- assisting patients in making appointments;
- encouraging patients to discuss concerns and questions with their health care provider(s);
- educating patients about shared decision-making, which leads to improved adherence to treatment plans.
If you would like to refer an Independence patient to or speak with a Registered Nurse Health Coach, complete the online physician referral form or call 1-800-313-8628.
Independence patients who are covered through fully insured employer groups are automatically considered eligible for condition management. Patients covered through certain self-insured employer groups may not be eligible for the program. Patients can call Customer Service at 1-800-ASK-BLUE to verify their eligibility.