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Reminder: IBX Mobile, our free smartphone application

November 1, 2012

Last fall, IBC released IBX Mobile, a free smartphone application that provides a streamlined version of ibxpress.com, our consumer website. IBX Mobile enables direct, convenient, and secure access to important health information and powerful online tools when and where it is needed most. IBC members can use IBX Mobile to do the following: Review their Personal Health Record (PHR). Members who have completed their PHR can look up their family health history and recent health information, providing valuable information for their appointments. View their member ID card. If members forget their member ID card when they're at an office or facility to receive services, they can use IBX Mobile to show both the front and back sides of their member ID card. Find a doctor. If you refer one of our members to a specialist, he or she can see whether the specialist is in our provider network and view the address and phone number for the specialist's office. Check their FSA/HRA account balance. Members can check their account balance anytime, anywhere. Estimate the cost of prescription drugs. If you write a new prescription for an IBC patient and he or she wants to know how much it will cost them, that information can be found using IBX Mobile. In the event that a particular drug is not listed in our formulary, or has a cheaper generic version, we encourage you to work with the member to prescribe accordingly. Record notes and instructions. In the near future, patients will be able to use the 'Notes' feature to record provider's instructions, advice, and information. While IBX Mobile provides a suite of helpful tools geared towards our members, the application can also serve as a platform for enhanced provider/patient interaction. Providers can use the application to help determine if members are getting their prescriptions filled, to verify that they are getting the correct prescriptions filled, and to help patients find alternate versions of drugs (in the event that a prescribed drug is not on the formulary, or has a less expensive, but equally effective, generic version). IBX Mobile is a tool that our members are expected to download and use in increasing frequency, and we hope you'll encourage your IBC patients to use this tool to maximize the effectiveness of their care, and make good decisions about their health. Enhancements, improvements, and new tools will be added over time, and we expect this still-evolving technology to continue to help enhance the doctor/patient interaction and empower members to improve their health. Note: The IBX Mobile application is available at no cost. Apple users can download IBX Mobile through Apple's App Store (accessible via iTunes), while Android users can download the app through Google Play (formerly Android Market). Members can also type "ibxpress.com" into their mobile Internet browser to use IBX Mobile.

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Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.