We recognize that some Independence members may have difficulty communicating because of an inability to speak or understand English. For these members, Independence provides free language assistance services through CyraCom? International Inc., an independent company. Please instruct your Independence patients (or their friend or family member) who speak languages other than English to call the Customer Service number listed on the back of their member ID card and follow the prompts or wait to speak to a Customer Service representative. Members can also call to schedule telephonic interpreter services in advance of their next appointment.

Independence also offers free telephone language-line services (TTY: 711) for members who are deaf or hearing-impaired.