As of November 2013 and continuing through mid-2015, IBC is in the process of
transitioning its membership to a new operating platform, generally based on
when the customer/member?s contract renews.
During this transition, we will be working with you in a dual claims-processing
environment until all of our membership is migrated to the new platform. In
other words, as members are migrated, their claims will be processed on the new
platform; however, we will continue to process claims on the current IBC
platform for members who have not yet been migrated.*
We are committed to working closely with our entire provider network as we
complete this Business Transformation. We will continue to provide
comprehensive communications and tools to support our members and provider
network, both during and after the transition to the new platform.
Be sure to visit our dedicated
Business
Transformation site. On this site you will find a communication archive as
well as a frequently asked questions (FAQ) document. If you still have
questions after reviewing the FAQ,
email us.
*Behavioral health claims for HMO/POS non-migrated
members should continue to be submitted to Magellan Behavioral Health, Inc.
Behavioral health claims for all migrated members, including HMO/POS, should be
submitted to IBC.
Magellan Behavioral Health, Inc. manages mental health
and substance abuse benefits for most IBC members.