We will be updating our interactive Provider Automated System, available
through 1-800-ASK-BLUE, to make it easier for you to obtain the
information you need quickly and efficiently. You will have the option to
"speak" with our automated service 24 hours a day, 7 days a week, through
enhanced voice-recognition capability. Starting in mid-November, we will begin
to transition provider calls to the new system, with all calls on the new
system by December 1, 2011.
Through the enhanced Provider Automated System, the following self-service
capabilities will be available:
- Provider authorization inquiry. The following can be done for
authorization inquiries:
- search for existing authorizations by date
or reference number;
- search by single date or entire month;
- search 60 days in the past and 180 days in
future.
Please note that authorizations may be retrieved only by the provider
associated with the authorization. Also, behavioral health inquiries should
continue to be directed to Magellan Behavioral Health, Inc.
-
Claims. Search member claims within two years from current date.
-
Member eligibility and benefits. The phone service continues to offer this
information.
-
Referral and encounter submissions. Submit referrals and encounters using the
member ID number located on his or her member ID card.
-
Referral inquiry. Search for existing referrals within 90 days from the current
date.
Please be sure to have your NPI, corporate ID number, and last four digits of
your tax ID number ready before you call in
order to complete the listed transactions.
For more tips and information about the Provider Automated System, a guide will
be available on our website at
www.ibx.com/providerautomatedsystem by mid-November.