Independence recognizes that the physician-patient relationship is at the heartof patient care. Through health coaching from our Registered Nurse HealthCoaches, the following programs are offered to enhance your ability to providecoordinated care for your patients and promote integration of care amongmembers and their families, physicians, and community resources:

• 24/7 Health Information Line. Your Independence patients can call1-800-ASK-BLUE anytime to speak with a Registered Nurse Health Coachabout general health questions and concerns.
• Case management. Case management provides support to memberswho are experiencing complex health issues or challenges in meeting theirhealth care goals.
• Condition management. Condition management is available to eligiblemembers for specific chronic conditions such as asthma, diabetes, COPD,hypertension, and congestive heart failure.
• Baby BluePrints^® maternity program. Your expecting Independencepatients can self-enroll in this free program to receive support from anexperienced Registered Nurse Health Coach throughout their pregnancy.Please encourage your expecting Independence patients to enroll by calling1-800-598-BABY (1-800-598-2229). Independence also offers obstetricalRegistered Nurse Health Coach support to expecting Independencepatients who have been identified as high-risk to facilitate the best possible outcome.

If you would like to refer an Independence patient to one of the programs listed above, complete the online physician referral form, or call 1-800-313-8628..