During December, Independence launched a new Provider Automated System to
help providers obtain critical information.
When you call 1-800-ASK-BLUE, be sure to say ?Provider? or press 2
when prompted.
Once in the Provider Automated System, you will need to have your National
Provider Identifier (NPI) or tax ID number, as well as the member?s information
(member ID number and date of birth), ready in order to access the information
below.
The Provider Automated System enables providers to retrieve the following
information by following a series of self-service voice prompts and questions
specific to your inquiry:
- Eligibility. Check coverage status, effective dates, and group name
information.
- Benefits. Verify copayment, coinsurance, and deductible
information.
- Claims. Obtain paid status, claim denial reasons, paid amount, and
member responsibility information.
For authorizations you should enter and retrieve information through the
NaviNet® web portal.
User guide
A user guide for the new Provider Automated
System is available. Look for additional information in future editions of
Partners in
Health UpdateSM.
NaviNet is a registered trademark of NaviNet, Inc., an
independent company.