Effective July 1, 2015, Independence will begin deploying an enhanced provider payment process for certain members with health reimbursement accounts (HRA). For these members, the provider will receive the member?s portion of a medically adjusted claim at the same time Independence sends medical claim payment. Providers will be able to see that a service has been paid in full on their Explanation of Payment, which eliminates the need to balance bill members and reduces the possibility of a duplicate payment situation (i.e., a member pays a provider bill and the HRA pays the provider for the same services).

Note: This enhancement is only available to certain members with HRAs. Factors that affect balances, such as debit cards, prevent this enhancement from being deployed for all HRA members.