In mid-July, Independence will launch a newly enhanced ibxpress member portal and provider finder. The portal will include a more intuitive user interface, improved navigation, and seamless integration across digital and mobile technologies.

New Find a Doctor/Hospital Tool

The updated tool has a new look and feel and can be accessed from both our website and the Member Portal. Users will be able to search for their medical, pharmaceutical, vision, and dental providers using one tool, eliminating the need for multiple browser windows and multiple logins. A new smart search enhances the way users search for providers by allowing a streamlined keyword search, resulting in a better user experience.

Additional ibxpress features

Highlighted features of the new ibxpress include:

• Virtual Assistant. This innovative technology makes it easier for members to ask a question in a dynamic, automated conversation.
• My Alerts. Members can now stay up-to-date on information specific to their plan, including alerts advising members of new claims, referrals, and billing payment reminders.
• Claims & Spending. This unified view of medical and prescription claims allows members to pay claims, submit receipts, and print tax information.
• My Care. This page gives members access to everything they need to manage their family?s care, including doctor?s information, referrals, the Care Cost Estimator, and the Symptom Checker.

In mid-July, members can log on to the Member Portal using their existing login credentials to view the newly enhanced portal.

Note: The new portal will be integrated with our IBX Mobile app in October. This free app allows members to connect directly with Independence through their own secure digital space, making it easier to stay on top of need-to-know personal health information.