Effective July 1, 2015, the FutureScripts Secure mail-order facility has changed. Therefore, your Independence patients who have prescription drug coverage with FutureScripts Secure may need your assistance in obtaining their medications. Recently, these patients received a letter explaining that they would need to request that their provider write a new prescription for certain non-transferrable prescriptions (i.e., expired prescriptions, prescriptions with no remaining refills, future-fill prescriptions, or prescriptions for controlled-substances).

If you receive a request for a new prescription due to this change, please write the prescription for up to a 90-day supply of medication plus refills of up to one year, where appropriate. The new address is:

To obtain copies of the order form that must accompany the written prescription, members with FutureScripts Secure coverage can call 1-888-678-7015 (TTY: 711). Representatives are available 24 hours a day, 7 days a week.

FutureScripts and FutureScripts Secure are independent companies that provide pharmacy benefits management services.