[
We have recently enhanced our Eligibility and Benefits Inquiry
transaction on the NaviNet® web portal to include copayment
information for urgent care services.
To view the urgent care copayment for eligible members, select
Eligibility and Benefits Inquiry from the Plan Transactions menu,
enter the search criteria for the member, and hit Select next to the
appropriate member. The urgent care copayment (if applicable) will
be listed under Copays. The copayment, as well as any applicable
coinsurance, will also appear on the Additional Copays screen.
Please note that not all members are eligible for the urgent care
benefit.
Only providers who are specifically credentialed and contracted
with ibc as an urgent care provider can charge an urgent
care copayment for urgent care services.
If you have questions related to the urgent care benefit, please
contact Customer Service at 1-800-ASK-BLUE.
If you have any questions about viewing copayment information
on NaviNet, please contact NaviNet Customer Service at
1-888-482-8057 or our eBusiness Provider
Hotline at 215-640-7410.
NaviNet® is
a registered trademark of NaviNet, Inc., an independent company.
]