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NaviNet and Independence Blue Cross (IBC) are receiving a number of inquiries related to the referral transaction that went live October 26, 2013. Please review the user guides and webinars posted to the NaviNet Transaction Changes section of our Business Transformation site to orient yourself to the new transaction before contacting NaviNet or IBC Customer Service.
Referral inquiry
NaviNet and IBC have received a number of inquiries relating to the referral inquiry search on the NaviNet web portal. Both the name search and member ID search will be restored later this week to assist you with locating a referral. At present, you must limit your search to a specified date range. Beginning Tuesday, October 29th, the result set will return up to 250 referrals at a time; depending on how busy your practice is, you may need to narrow your date range search. We are aware that you may receive an error message when attempting to search for a specific member after selecting your date range. If you receive this error message, please use the scroll bar to the far right to locate the member and do not use the search referrals field.
Referral submission
When searching for a professional specialist to refer to, you must conduct a search by individual provider from the group practice. You do not have the ability to search by provider group or NPI.If you are unable to initiate a referral for any reason, please contact the eBusiness Hotline at
215-640-7410 for assistance.
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