As you know, IBC is in the process of transitioning to a new claims processing platform, which will offer greater capabilities, increased flexibility in benefit design, and enhanced functionalities for an improved overall customer experience. As members are migrated to the new platform, they will be issued a new member ID card with a new ID number and, in some cases, a new alpha prefix.For this reason, it is imperative that provider offices do the following:1. Obtain a copy of the member?s current ID card at every visit to ensure that you submit the most up-to-date information to IBC.2. Verify eligibility and benefits using the NaviNet^® web portal prior to rendering service.

New ID cards for migrated members

For members who have been migrated to the new platform, IBC will assign a new 12-digit member ID number, called a ?unique member ID? (UMI). Each member ID card will include the member?s name and subscriber UMI. The subscriber and all members covered under the subscriber?s policy will share the same ID number. Some plans will also be assigned a new three-character alpha prefix, which will also appear as part of the ID number.Note: Members with our Medicare Supplement plan ? MedigapSecurity ? will be assigned a 13-digit ID number, with the last digit being an alpha character.See below for sample ID cards for migrated members:

For more information

To assist you in successfully submitting claims for IBC members, be sure to use the most current payer ID grids, available in the EDI section of our website. These payer ID grids include alpha prefix information for both migrated and non-migrated members.Please visit our dedicated Business Transformation site. On this site, you will find a communication archive and frequently asked questions (FAQ) document. If you still have questions after reviewing the FAQ, email us.

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