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Some practices and facilities have outstanding Accounts Receivable (A/R)
balances on our legacy system where
amounts are owed to Independence. As part of our transition to a new operating
platform, we are in the process of
identifying these practices and facilities and notifying these providers by
mail.
If such outstanding A/R balances are identified, we will transition the A/R
balance to the new operating platform, and
the amount owed to Independence will be offset against any current or future
claim payments to the practice or facility.
The correspondence sent to affected providers will include a list of claims
that account for the amounts owed to
Independence.
Note: When the A/R is transitioned, the date of service and refund
claim detail will no longer be available on the
Provider Explanation of Benefits (professional providers) or Provider
Remittance (facility providers) generated from
the new platform. Therefore, it is important that affected providers keep a
copy of the correspondence they receive.
If you have any questions about this process, please contact your Network
Coordinator.
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