Independence recognizes that the physician-patient relationship is at the heart of patient care. Through health coaching from our Registered Nurse Health Coaches, the following programs are offered to enhance your ability to provide coordinated care for your patients and promote integration of care among members and their families, physicians, and community resources:

• 24/7 Health Information Line. Independence members can call 1-800-ASK-BLUE anytime to speak with a Registered Nurse Health Coach about general health questions and concerns.
• Case management. Case management provides support to members who are experiencing complex health issues or challenges in meeting their health care goals.
• Condition management. Condition management is available to eligible members for specific chronic conditions such as asthma, diabetes, COPD, hypertension, and congestive heart failure.
• Baby BluePrints^® maternity program. Expecting Independence members can self-enroll in this free program to receive support from an experienced Registered Nurse Health Coach throughout their pregnancy. Please encourage expecting Independence members to enroll by calling 1-800-598-BABY. Independence also offers obstetrical Registered Nurse Health Coach support to expecting Independence members who have been identified as high-risk to facilitate the best possible outcome.

Independence members who are covered through fully-insured employer groups are automatically considered eligible for condition management. Members covered through certain self-insured employer groups may not be eligible for the program. Members can call Customer Service at 1-800-ASK-BLUE to verify their eligibility.