Beginning September 27, 2013, you will begin to see changes to the NaviNet web portal that will affect the way you do business with IBC. These changes are being made as we transition to a new operating platform, which will offer greater capabilities, increased flexibility in benefit design, and enhanced functionalities for an improved overall customer experience.To help you better understand these changes, we have posted streaming webinars and downloadable user guides for select transactions, including:Claim Status Inquiry (including Claims Investigation) – Professional and FacilityBlueExchange^® Out of Area (Eligibility and Benefits Inquiry, Claim Status Inquiry) Eligibility and Benefits Inquiry Encounter Submission Given the significant number of changes to be implemented, we strongly urge you to review these webinars and user guides. They are available on the NaviNet Transaction Changes section of our Business Transformation web page. In the coming months, additional webinars and user guides will be added — please check the site frequently for updates. Note: All webinars include sound and video and are available in Windows Media Player format.