Mid-month, we will launch our new Find a Doctor tool, which will allow IBC members, including plan members who carry an Independence Administrators ID card, to conduct more efficient online searches for network doctors, specialists, hospitals, and other health care professionals. Members can find this easy-to-use tool at www.ibx.com or by logging onto our secure member website (Independence Administrators plan members can access the tool through myIBXTPA.com). Providers can access the tool through the NaviNet^® web portal or through the IBC website.

Searching for a network health care professional

To search for a network health care professional, users should select one of the following types of provider from the first drop-down menu: Doctors & Medical Professionals Hospitals & Facilities Diagnostic & Imaging Centers Medical Supply & Services Providers Urgent Care Centers & Retail Clinics Once the user selects a provider type, he or she will need to complete the remaining fields to begin the search. Any required fields for the search are marked with a red asterisk. Regardless of the provider type, the user must enter a location (i.e., address; city and state; or ZIP) and select a health plan. As with any of the provider type options, the user can further customize the search results after the initial search. For example, when searching for a doctor or medical professional, the search results can be filtered based on the provider's gender, specialty, languages, and whether they are accepting new patients, are board certified, or have weekend hours. Users can also search for providers based on hospital and practice affiliation using the drop-down menus.

Create a customized provider directory

One feature that may be of value to both members and providers is the option to create a customized directory using the "Create Directory" link that appears in the upper right corner of the Search Results screen. When referring a patient to a specialist, providers may wish to create a customized directory specific to that specialty and the member's benefits plan. Once you've created your customized directory, you can download it in PDF format or email it to yourself or to a member. A cover page will be added automatically to the directory and will include the plan type that it applies to, the terms of the search, and the date it was created.

Check out the new Find a Doctor tool!

We aim to be as transparent as possible to our members and providers, and the new Find a Doctor tool is a way for us to increase the availability and accessibility of health information and data. This tool gives our members an opportunity to become better informed and more empowered about their decision-making and health care choices. If you have any questions about the Find a Doctor tool, please call 1-800-ASK-BLUE.

NaviNet^® is a registered trademark of NaviNet, Inc., an independent company.