Independence recognizes that the physician-patient relationship is at the
heart of patient care. Registered Nurse Health Coaches can assist your
practice and help provide coordination of care for your Independence patients,
including their families, physicians, and community resources.
Our highly skilled Registered Nurse Health Coaches and licensed Social
Workers are available to support your practice in a variety of ways,
including:
- providing patients with education about managing a new or chronic
condition;
- educating patients on the importance of medication and plan-of-care
adherence;
- supporting patients post-discharge;
- assisting with closing gaps in care;
- reporting medication discrepancies and patients? needs otherwise
unreported, such as the need for potential home care;
- coordinating social determinants community resources related to beyond what
insurance covers, such as medication assistance, transportation services, food
resources, and home modification programs;
- assisting patients in making appointments;
- encouraging patients to discuss concerns and questions with their health
care provider;
- educating patients regarding shared decision-making leading to improved
adherence to treatment plans.
If you would like to refer an Independence patient to or speak with a
Registered Nurse Health Coach, complete the online physician referral form or
call 1-800-313-8628.
Independence patients who are covered through fully
insured employer groups are automatically considered eligible for condition
management. Patients covered through certain self-insured employer groups may
not be eligible for the program. Patients can call Customer Service at
1-800-ASK-BLUE to verify their eligibility.