Independence is working with FutureScripts® and 
FutureScripts® Secure, independent companies, to now offer a 
Medication Therapy Management (MTM) program to members enrolled in a commercial 
or Medicare Advantage plan. 
 
Program details 
MTM includes services that seek to facilitate communication between health 
care professionals and members to help improve health outcomes. Pharmacists who 
are part of the MTM program review medications to identify potential adverse 
interactions, while also educating members on medication side effects and 
interactions. They can even identify ways to save money on out-of-pocket 
medication costs. 
 
Independence members who qualify, based on their disease state and number of 
medications they are taking, will be automatically enrolled in the MTM program 
and will receive the following: 
 
- Outreach call. Participants in the program will receive an outreach 
phone call from a pharmacist for a brief medication consultation, to be 
arranged around members? schedules. There is no limit to how much time members 
can spend talking with the pharmacist during the consultation. During the call, 
the pharmacist will review the medications members are taking to: 
 
- address goals for medication therapy;
- raise awareness of cost-effective alternatives, such as generics;
- answer any questions members may have about their medication.
- Medication review package. After the consultation, the pharmacist 
will provide members with a medication review package. This package contains 
information about their personal medication therapy, which can be brought to 
their future doctor visits for discussion. 
- Continuous review. Members will have their Independence prescription 
claims data continuously reviewed and analyzed to determine if there are any 
areas for therapeutic intervention. Their doctor will receive a fax containing 
potential intervention opportunities. 
If you have any questions regarding the MTM program, please contact the 
FutureScripts MTM Department at 1-855-380-1228. 
FutureScripts and FutureScripts Secure are independent 
companies that provide pharmacy benefits management services.