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Change in after-hours coverage for urgent discharge planning

December 20, 2017

Effective February 1, 2018, Independence will be changing the hours of availability for urgent discharge planning. We will continue to have staff on hand seven days a week, but the evening hours will change and we will no longer have on-call staff available in the evening. Please note, however, that messages can be left with the answering service and will be returned the next day.

The updated hours for urgent discharge planning will be:

  • Monday ? Friday, 8 a.m. ? 5 p.m.
  • Saturday ? Sunday and holidays, 9 a.m. ? 5 p.m.

More information

If you have any questions about the updated hours, please call Clinical Services at 1-800-ASK-BLUE. For further information on discharge planning coordination, please review the Clinical Services ? Utilization Management section of the Provider Manual for Participating Professional Providers or the Hospital Manual for Participating Hospitals, Ancillary Facilities, and Ancillary Providers, as applicable.

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