Effective February 1, 2018, Independence will be changing
the hours of availability for urgent discharge planning. We will continue to
have staff on hand seven days a week, but the evening hours will change and we
will no longer have on-call staff available in the evening. Please note,
however, that messages can be left with the answering service and will be
returned the next day.
The updated hours for urgent discharge planning will be:
- Monday ? Friday, 8 a.m. ? 5 p.m.
- Saturday ? Sunday and holidays, 9 a.m. ? 5 p.m.
More information
If you have any questions about the updated hours, please call Clinical
Services at 1-800-ASK-BLUE. For further information on
discharge planning coordination, please review the Clinical Services ?
Utilization Management section of the Provider Manual for Participating
Professional Providers or the Hospital Manual for Participating
Hospitals, Ancillary Facilities, and Ancillary Providers, as applicable.