For your patients who have difficulty communicating because of an inability to speak or understand English, Independence provides language assistance services through the AT&T Language Line. Please instruct these patients (or a friend or family member) to call the Customer Service number listed on the back of their member ID card and follow the prompts, or wait to speak to a Customer Service representative. Members can call to schedule interpreter services in advance of their next appointment.

Independence also offers telephone language-line services (TTY: 711) for members who are deaf or hearing-impaired.