During our transition to a new operating platform for our core processing activities, we will be working with you in a dual claims-processing environment until all of our membership is migrated to the new platform. In other words, as members are migrated, their claims will be processed on the new platform; however, we will continue to process claims on the current Independence platform for members who have not yet been migrated.
As a result, providers will see changes related to claims submission and payment, including, but not limited to, the following:
- updated member ID numbers and alpha prefixes
- taxonomy code requirement
- new format for Provider Explanation of Benefits (EOB) and Provider Remittance (formerly known as Statement of Remittance)
Provider EOB/Remittance
Please refer to the following guides, which provide an explanation of the fields used in the new Provider EOB and Provider Remittance:
Spending Account Explanation of Payment
The following guides provide detailed information to assist providers in reading their spending account Explanation of Payment:
Below is an archive of communications regarding changes to claims submission and payment. We encourage you to visit this page
frequently for updated information.
Communications