This article was revised on July 1, 2021, to update the coverage position.
Effective July 1, 2021, providers may not use telemedicine services to perform preventive well visits for commercial members because there are components to preventive well visits that require face-to-face interaction.
Due to a steady increase in vaccination rates and decline of COVID-19 cases in our service area, Independence has discontinued this policy exception. Effective July 1, 2021, we will revert to our standard preventive well visit coverage.
To learn more about preventive well visits, please review the policy.
Independence is committed to providing our members with access to the care they need during the COVID-19 pandemic. We encourage all Independence members and providers to visit our dedicated COVID-19 webpage regularly for the latest news and updates. We will continue to evaluate member needs as the situation changes.