​In accordance with the provisions of the member's health plan, all utilization review decisions are based on:

• the member's health plan benefits;
• Independence's definition of medical necessity, including but not limited to the most cost-effective setting for the requested services;
• the appropriateness of the requested care, services, and/or supplies; and
• the member's coverage at the time care, services, and/or supplies are requested and provided.

Only licensed physicians may make denials of coverage of health care services and/or supplies based on lack of medical necessity during a utilization review.

The Independence physician medical directors and independent physician medical consultants who perform utilization review services for Independence are not compensated or given incentives based on their coverage decisions. Contracted external physicians are compensated on a per-hour or per-case-reviewed basis, regardless of the coverage determination. Independence does not provide financial incentives to internal or external physicians performing utilization review services for issuing denials of coverage.

Providers are required to enter all routine authorization requests through the Authorizations transaction on the NaviNet^® web portal (NaviNet Open). If there are any requests that require immediate review or involve members with coverage through the Federal Employee Program or if NaviNet Open is not available, providers can call 1-800-ASK-BLUE (1-800-275-2583). Facilities can also call 1-800-ASK-BLUE (1-800-275-2583) for ambulance and discharge planning needs.

NaviNet^® is a registered trademark of NantHealth, an independent company.